BI’s Technical Service Department/Support is certified for ISO 9001:2008 by Bureau Veritas.
The scope of certification is for Technical Services of Office and Production Equipment, Wide Format Printers, Card Printing System, Mailing System, Finishing Equipment and Audio/Video Equipment.
BI’s Technical Service Department is without doubt one of the best run and most efficient service organizations in Bahrain. It is the single most important reason that our customer retention figures are consistently over 85% and customer satisfaction levels clearly the highest in the industry. Built and maintained on much the same standards of any other world class Xerox Customer Service operation, it delivers to our Customers in Bahrain an efficient and seamless service through our 30 mobile engineers on field everyday and an efficient logistics operation. With over 15,000 + machines in field (MIF) that requires our service and support, we actively target and monitor our response times to field and more importantly our call back rates. Our Engineers are trained mostly at our principals outside the country and intensive in house trainings are organized thereafter or are freshers to spread the knowledge amongst the other Engineers.
The Service Centre in Hidd provides a single point of contact for all service inquiries. Whether you have a hardware or software, or simply wish to order toner and cartridge supplies, all the services you need are a phone call away. Professional service agents will answer all calls quickly, and your request for service will be actioned promptly and efficiently.
The TSD is divided into three sections reporting to the TSD Manager who heads the department. These three sections though separate are closely coordinating with one another to maintain effective service delivery to our valued customers. The sections are: